Questions and Answers

What are your hours of operation?
Our hours of operation at the store are from 01:00 pm to 07:00 pm IST from Monday to Saturday.

Where is your store?
Our store is located in Jaipur, Rajasthan in India. You may find us at 16 Diggi house, Sawai Mansingh Rd, Jaipur, Rajasthan 302001

How do I contact you?
You may send us an email at grvkattajaipur@gmail.com or give us a phone call on +91 9983144147

How can I track my order?
As we use third-party partners for our delivery services, you may send your tracking request to our email grvkattajaipur@gmail.com and we will update you on the status of your delivery at the earliest.

What payment modes do you accept?
We accept Credit Cards, Debit Cards, UPI, Bank Transfers and Cash.

Do you offer free shipping?
We offer free domestic shipping (within India), and charge for international shipping based on the country’s customs and tax law.

Do you ship internationally?
Yes, we do ship internationally. However, our products will be subject to international customs and taxes as applicable.

Is my purchase insured when it is shipped?
Yes, we ensure that your purchase is insured for shipment due to the costs associated with our products.

How long will your product take to deliver?
Our standard expected delivery time for products is 14 working days. For custom or made-on-order outfits, as all our products are handmade, the timelines will be shared on a case by case basis.

Are there any other hidden costs?
No, there are no other hidden costs. We maintain utmost transparency with our pricing to ensure your comfort and confidence for your purchase with us.

How do I review my order?
Your order may be reviewed while the products you have selected are in the cart. Once payment is processed the order will be considered as placed and an order summary will be shared to the email address you have shared with us.

My order was damaged when I received it, what should I do?
If your order was found to be damaged upon receipt, it will be subject to our Returns & Refunds policy. 

What is your return policy?
Our return policy is mentioned in detail in our Returns & Refunds page.

Can I cancel my order?
Yes, you may cancel your order once placed by reaching out to us at grvkattajaipur@gmail.com. The cancellation will be subject to our Returns & Refunds policy.

How do I get a refund?
If your order is applicable to the Returns & Refunds policy, the refund will be made to the same account as the order was placed in.

Do I have to pay for return shipping?
If your return request with us is accepted, you do not have to pay for return shipping. We will send you a shipping label to return the product back to us.

Are return shipments insured?
The return shipments will be subject to the terms and service as agreed upon with our delivery partners.

Do you customise clothing & accessories?
We most definitely do. In fact, we would be happy to craft clothing to better fit your requirements.

Does the pricing on the website change?
Yes, the pricing on the website may be subject to change from time to time.

How do I care for my outfits?
The clothing we make at Gaurav Katta is designed to age well with time. We advise you to wash your clothes with utmost care and chemical free products, and store them neatly in a cool and dry place. Do feel free to reach out to us for any specific concerns at grvkattajaipur@gmail.com.